Tuesday, October 28, 2014

Dispatcher - NYC

Avalon Transportation
 - Long Island City, NY

Avalon Transportation, LLC a fast growing Limousine Company is currently seeking experienced Dispatchers ASAP.
Responsible for daily dispatching of the reservations to the chauffeurs. Some of the duties and responsibilities are:
  • Insure that all customers are picked up on-time.
  • Responsible for knowing the location of all vehicles at all times while dispatching.
  • Keep dispatch screen updated and coded accurately at all times.
  • Communicate all changes and details with your chauffeurs, wingman and any other appropriate personnel or customers.
  • Oversee the checking in and out of vehicles and equipment and communicating to the appropriate source, any damage, loss or abuse of either.
  • Interact with office staff, managers , clients and chauffeurs to ensure the accommodation of and/ or special requests pertaining to certain jobs or events including and not exclusive to having specific items in the vehicle and honoring requests of clients to be driven by certain chauffeurs.
  • Take all customer calls that include reservations, changes or cancellations.
  • Handle customer complaints immediately and efficiently.
  • Report any problems with any reservation, by creating an incident report in the specific order in the Odyssey program.
  • Coordinate rental vehicles when needed.
Must be knowledgeable of airports, hotels & entertainment venues. Knowledge of NY and NJ area a must. Must be familiar with a Limousine Dispatching program **Odyssey Preferred**.
  • Excellent customer service skills a must and able to communicate effectively with clients and chauffeurs.
  • Ability to prioritize and multitask in a busy environment, while still following through and completing all tasks
  • Computer literate able to update flights, maps, etc.
  • Ability to work in a fast-paced environment and make quick and precise decisions.
  • Experience in the limo industry a must.
Company offers excellent benefits.

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