National Logistics Company is seeking an experienced Dispatcher for our JFK Office.
Essential Duties and Responsibilities --
· Dispatch vehicle drivers (Independent Contractors) efficiently and with a focus of meeting customer service levels (SLA's).
· Constant communication with drivers on progress of pickup / deliveries.
· Handling customer complaints and concerns in a professional manner and always providing excellent customer service.
· Make sure all paperwork and documents required by clients for deliveries are generated and provided to couriers.
· Make sure that drivers return all documents required by clients for deliveries and they uploaded to company computer system in a timely manner.
· Provide clients with quotes on potential deliveries.
· Other duties may be assigned to meet business needs.