Key Duties and Responsibilities:
Answer phone calls from patients and customers and provide assistance to them as required to answer questions and/or direct them to the appropriate Trans Care department if the call is not billing related.
Work with patients that have any questions regarding their accounts by answering their questions and requests according to company guidelines and insurance guidelines.
Review and handle incoming mail from patients including processing of any insurance information received, death certificates, bankruptcy notices, and/or payments.
Call backs on any phone calls that are missed or need additional information.
All other duties as assigned by Supervisor or Manager.
Education & Experience Requirements:
High School or GED
2 year Minimum Experience in Insurance Knowledge and Customer Service
Required Knowledge, Skills and Abilities:
Basic Medicare, Medicaid, Managed Care Plans, third Party Payers and Commercial Insurance knowledge
Knowledge of Microsoft Excel and other Microsoft Office programs
Excellent interpersonal and communication (both verbal and written) skills and ability to communicate clearly in English and Spanish
Strong attention to detail and the ability to multi-task in a fast paced environment
Ability to establish effective working relationships with personnel from multiple departments and divisions
Dedication to excellent customer service