Takes client calls and communicates issues with drivers and Operations Manager or Division Manager as appropriate.
Monitors radio, telephones and on-road provision of service for quality.
Assists Operations Manager to ensure appropriate workforce level each day, calls in replacement personnel as needed.
Responsible for influencing positive employee morale and quality customer service.
Monitors and completes sign-in and sign-out sheets daily for all drivers.
May assign work duties to qualified employees to assure adequate coverage of all shifts and assigned routes.
Monitors daily system performance.
Participates in analysis and review of operating performance.
Notes all absences and/or tardiness issues and communicates same to Operations Manager or Division Manager as appropriate.
Screens route sheets, time cards, and performance reports.
All other duties, as assigned.